Welcome to iTrees

Frequently Asked Questions at iTrees.com

How big are the trees I am getting?

There are generally two different types of trees that you will see on our website. The first kind of trees are called "Single Stem or Single Trunk" (they can also be referred to as "Tree Form"). These are basically your "standard" trees which will have a single trunk.. An example of these would be your standard shade trees- for example a Maple or Honeylocust. These trees are measured by caliper- which is explained below. Anytime you see a tree that is measured in caliper, you know it will be a "single stem" tree!

The second type of tree will be "multi-stem clump" (they can also be referred to as clump, clump form, shrub form, or just multi). These trees have multiple trunks. An example of these would be River Birch or Serviceberry; however, some of the trees we grow in both "single stem" and "multi-stem clump", for example we offer the Red Sunset Red Maple in both tree form and clump form! Multi-Stem clump trees are measured and sold by their height before they are dug. The only exception to this rule are evergreen trees, which are measured by their height, but are usually "single trunk" trees.

As previously mentioned many of the trees on the website are "single stem", and they are measured by caliper. The caliper of a tree is measured by the thickness (diameter) of the trunk measured 6 inches above ground, so a 2” caliper tree means that the trunk is 2 inches across. The height ranges depending on the tree. Typically, a 2” shade tree is going to be much taller than a 2” ornamental tree, because their height now is relative to their mature height. Here are some examples using approximate heights:

Maple Trees (shade tree): 2” caliper = approx. 12-14ft tall, 2.5” caliper = approx. 14-16ft tall, 3” caliper = approx. 16-18ft tall, 3.5” caliper = 18-20+ ft tall

Crabapple Trees (ornamental tree): 2” - 2.5” caliper = approx. 8-10ft tall, 2.5” – 3” caliper = approx. 10-12ft tall

A clump tree or evergreen tree is measured by height. A clump tree, like a River Birch, is a close group of trees with multiple trunks. A 10-12’ Tall Clump River Birch means that the size of the tree will range from 10 to 12 feet tall at the time of planting. With evergreen trees, we measure to the top cluster of branches, not to the very tip of the highest needles. This ensures that you are getting a tree that is truly the height you are looking for. An 8ft Tall Douglas Fir means that the tree will be 8ft Tall to the top cluster of branches. All trees are measured from the top of their root ball, meaning they height we state is the height of the tree after it is planted in the ground.

How long will it take for me to get my trees?

That depends. Typically, your trees will be installed within 2-4 weeks of ordering. Planting dates range in season from about May 1st to December 1st, depending on weather. While we can only plant during certain seasons, feel free to purchase your trees at any time during the year...don't worry we won't forget about you. Here at iTrees.com we are 100% committed to the absolute satisfaction of our customers.

Do you have a physical location where I can look at trees before I buy?

If you are one of those people who need to physically see each tree to make a decision, you are more than welcome! Our holding yard is conveniently located about 30 min southwest of Joliet, and customers are more than welcome to pick their own trees directly out of the field, by appointment only.

No matter where you are coming from, our customers always enjoy the pleasant drive through the country. Bring your whole family, and an iTrees.com representative will be happy to give you recommendations for nearby restaurants, state parks, tourist attractions, or a tour of some actual working farms. If you come at the right time of the year, you may even leave with some fresh sweet corn straight from the field!

Please send us an email at info@itrees.com to schedule a tagging appointment. Tagging appointments will begin May 1st, 2011. Our schedule is constantly changing, but typically we are available weeknights after 5pm. Weekend or weekday appointments can be arranged as well, but can be much more difficult to schedule, and may require a longer wait. Trees are tagged at our outdoor holding area, in the field. Rain can cause excessively muddy conditions, and appointments may have to be rescheduled due to weather. Please dress appropriately and bring rubber books in case of wet conditions.

What happens if I don't like one of the trees when you get there?

First of all, that won't happen. You will not find any of the trees unsatisfactory, all of our trees are extremely high quality, large caliper trees hand selected by the actual growers, direct from the nursery. If for some reason this were to be the case, then we would take the tree back and you would not be charged. In addition, you are welcome to make an appointment to come out to our holding yard and pick out the trees yourself.

What trees would look good in my yard?

This is really a matter of taste. Lucky for you all the help you will need is right here at iTrees.com. Click on Design Center in the header and you will learn How to Select Your Trees, How to Plan Your Tree Layout, and we even have a Design Tutorial and Sample Layouts. Also click on the tree categories on the left side of your screen to get more info and pictures on each particular tree. This should be a great start, but it you still need help just give us a call.

Do you do tree removal or other landscape services?

Other landscaping projects may be taken on a case by case basis. If the tree(s) you need removed are over 3" caliper then we absolutely cannot remove them. We do not carry the correct insurance; however, we may be able to recommend a large tree service. Please call us at 815-448-2138 to discuss your needs.

Where do you get your trees?

All of our trees are purchased from local nurseries. This ensures that the trees are top quality specimens hand picked by us. Also, by utilizing locally grown trees you can be sure that your tree will be well suited for our climate and environment.

Can I pick out my trees?

Absolutely. Although our trees are of the absolute highest quality and hand selected for us by local nurserymen, some customers may want to select their trees themselves. Please send us an email at info@itrees.com to schedule a tagging appointment.

Tagging appointments will begin May 1st, 2011. Our schedule is constantly changing, but typically we are available weeknights after 5pm. Weekend or weekday appointments can be arranged as well, but can be much more difficult to schedule, and there may be a longer wait. Trees are tagged at our outdoor holding area, in the field. Rain can cause excessively muddy conditions, and appointments may have to be rescheduled due to weather. Please dress appropriately and bring rubber books in case of wet conditions.

Do I have to call J.U.L.I.E?

It depends. If we are just delivering your trees and not installing them, then you will need to contact J.U.L.I.E. If we are installing your trees then we will take care of this for you. Click here for more information on delivery and installation options.

How often do I need to water my trees?

After you order your trees, you will receive the iTrees.com Tree Care Instructions. This will contain all the information necessary to care for your trees. Most trees need to be watered once a week through the first full year, and immediately after the trees are planted.

What kind of trees do you have?

We have a variety of large caliper, locally grown shade, ornamental, and evergreen trees. We are also in the process of adding some shrubs and specialty trees. To see everything we have simply click on a tree category on the left hand side of the screen.

Do you have to drive equipment in my yard?

Our professional planting crew may choose to use a small Toro Dingo walk-behind skid-steer to assist them in planting your trees. This is a small, lightweight, turf friendly device that will not cause any damage to your property. If you absolutely do not want any equipment in your yard, please tell us and we will make sure to comply.

Where do I put the trees in my yard?

This is really a matter of taste. Lucky for you all the help you will need is right here at iTrees.com. Click on Design Center in the header and you will learn How to Select Your Trees, How to Plan Your Tree Layout, and we even have a Design Tutorial and Sample Layouts. Also click on the tree categories on the left side of your screen to get more info and pictures on each particular tree. This should be a great start, but it you still need help just give us a call.

Are your trees guaranteed?

Please check out our warranty options by clicking here. If you choose to have your trees delivered but not installed then our trees will be covered by the iTrees.com Assurance™ Standard Warranty, if we install your trees you will be covered by the iTrees.com Assurance™ Full Replacement Warranty.

Can I talk to you before I order my package?

Of course. Please give us a call at 815-448-2138 or 877-448-2138 (toll free) to discuss any questions/comments/concerns.

Will you do a full landscape design for me?

It depends. We do have a professional landscape architect on staff; however, sometimes we are just too busy to take on extra projects. Please give us a call at 815-448-2138 or 877-448-2138 (toll free) to discuss your project in detail and find out about our availability for such projects. Additional fees will be assessed for any landscape design work that is added onto a project.

Do you have a question that wasn't answered here?

Feel free to give us a call, email us, or leave a message on the contact us page and we will get back to you as soon as possible.

 
  • “Working with iTrees made our landscaping experience so much easier! Since we didn't know much about design, they helped us place and plant the trees we bought online. Changing our home's yard was a breeze!”

    - Bridgette Miller

  • “iTrees.com was one of the few places I could find that sold large trees. When I needed privacy from the street at my new home, buying trees online and them having them delivered and planted for me was the perfect quick fix.”

    - Richard Powell

iTrees

PO Box 249
Morris, IL 60450
815.448.2138

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