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iTrees.com Warranty Options
We offer two different warranty levels depending on what installation options you choose. If you choose to just have your trees delivered, and install them yourself, you will recieve the iTrees.com Assurance™ Standard Warranty. If you choose to have us install your trees you will receive the iTrees.com Assurance™ Full Replacement Warranty. In short, the Full Replacement warranty covers the tree and installation 100% for the designated warranty period (one, two, or three years), and the Standard Warranty covers the trees 50% for one year. To get more information about these two warranty options simply click on one of the links below:
iTrees.com Assurance™ Full Replacement Warranty
iTrees.com Assurance™ Standard Warranty
iTrees.com Assurance™ Full Replacement Warranty
The iTrees.com Assurance™ Full Replacement Warranty covers all large caliper trees (2” to 4” caliper) which are installed by iTrees.com. We guarantee our trees to be true to the description or name under which they are sold. We guarantee to provide a tree that is alive and free of disease and pests. We will guarantee the tree and planting 100% from the date of installation for the warranty period designated on this warranty agreement assuming proper care by the customer.
Proper care by the customer includes following all Tree Care Instructions provided at the time of sale. We are not responsible for acts of God, animal damage, criminal actions, trees planted in an incorrect hardiness zone, or mechanical damage and trees displaying these symptoms will be void of warranty. Improper tree care by the customer, as established in the Tree Care Instruction, will void the warranty. We shall in no case be liable for any sum greater that the amount originally received for such nursery stock. Replacement trees will be used from our stock availability at the time of the replacement. You are only eligible for one replacement tree per tree originally purchased. Replacement trees will not be covered under any sort of warranty.
Trees must be planted and watered immediately after receiving them, and trees must be given adequate time to reestablish themselves after installation. For this reason no tree will be replaced until it has been in the ground at least one full year, or as long as deemed necessary by an iTrees.com representative. Trees shall never qualify for replacement during the same calendar year of which they were planted.
To qualify for a replacement tree credit, the customer must notify an iTrees.com representative previous to the ending of their warranty coverage. Customers must also perform a scratch test on the tree. This can be done by scratching the bark of the tree with a small knife about 2-3 inches above the soil. If the tree is green, the tree is alive and will be fine with continued care. If the tree is brown or black then it has died. Customers must take pictures of the scratch to submit with their replacement tree credit application. In addition to the scratch test, customers must also take pictures of the tree from several angles for submission.
To apply for a replacement tree credit, customers must submit the following information via email to info@itrees.com, or via mail to PO Box 249, Morris IL 60450. A tree care professional will review the photos to determine if you qualify for a replacement credit under the iTrees.com Assurance™ Warranty, and the customer will be contacted about completing the replacement request. This process can take up to 2-4 weeks. The information that must be submitted is as follows:
- All relevant customer information (name, address, phone, order number, etc.
- Dates that the tree was ordered, received, planted, and frequency of watering.
- Customers must perform a scratch test as described above, and include pictures of the scratch.
- Pictures of the tree from several different angles.
- Any other relevant information.
iTrees.com Assurance™ Standard Warranty
The iTrees.com Assurance™ Standard Warranty covers all trees and shrubs which are not installed by iTrees.com.
If you receive a tree that has obviously been damaged during shipping, please notify an iTrees.com representative as soon as possible.
We guarantee our trees to be true to the description or name under which they are sold. We guarantee to provide a tree that is alive and free of disease and pests. In addition, we will guarantee the tree up to 50% of the purchase price for one year from the date the tree is shipped to your residence, assuming proper care by the customer. Proper care by the customer includes following all Tree Care Instructions provided at the time of sale. If a tree is determined to qualify for a replacement credit under the iTrees.com Assurance™ warranty, the customer will receive a credit toward a future purchase at iTrees.com for 50% of the value of the tree at the time of purchase, less any applicable taxes and/or shipping charges.
Trees must be planted and watered immediately after receiving them, and trees must be given adequate time to reestablish themselves after installation. For this reason no tree will be replaced until it has been in the ground at least one full year, or as long as deemed necessary by an iTrees.com representative. Trees shall never qualify for replacement during the same calendar year of which they were planted.
To qualify for a replacement tree credit, the customer must notify an iTrees.com representative previous to the ending of their warranty coverage. Customers must also perform a scratch test on the tree. This can be done by scratching the bark of the tree with a small knife about 2-3 inches above the soil. If the tree is green, the tree is alive and will be fine with continued care. If the tree is brown or black then it has died. Customers must take pictures of the scratch to submit with their replacement tree credit application. In addition to the scratch test, customers must also take pictures of the tree from several angles for submission.
To apply for a replacement tree credit, customers must submit the following information via email to info@itrees.com, or via mail to PO Box 249, Morris IL 60450. A tree care professional will review the photos to determine if you qualify for a replacement credit under the iTrees.com Assurance™ Warranty, and the customer will be contacted about completing the replacement request. This process can take up to 2-4 weeks. The information that must be submitted is as follows:
- All relevant customer information (name, address, phone, order number, etc.
- Dates that the tree was ordered, received, planted, and frequency of watering.
- Customers must perform a scratch test as described above, and include pictures of the scratch.
- Pictures of the tree from several different angles.
- Any other relevant information.
We are not responsible for acts of God, animal damage, criminal actions, trees planted in an incorrect hardiness zone, or mechanical damage and trees displaying these symptoms will be void of warranty. Improper tree care by the customer, as established in the Tree Care Instruction, will void the warranty. We shall in no case be liable for any sum greater that the amount originally received for such nursery stock. If a tree is determined to qualify for a replacement credit under the iTrees.com Assurance™ warranty, the customer will receive a credit toward a future purchase at iTrees.com for 50% of the value of the tree at the time of purchase, less any applicable taxes and/or shipping charges. Customers are only eligible for one replacement tree credit per tree purchased.
